Today’s challenges require a new, software-defined approach that eliminates vendor lock-in, proprietary platform silos, increased complexity, and lack of hardware and software compatibility. Only FreeStor® addresses those challenges head on and delivers real value to help organizations reduce costs, eliminate silo’s while providing real flexibility and freedom.

What is FreeStor?

FreeStor is a software-defined, intelligent abstraction platform that simplifies the management of data, in all its forms, on-site or in the cloud. FreeStor gives customers the power to seamlessly migrate, recover, and protect data without tying their business to specific hardware, networks, or protocols.

FreeStor provides dynamic monitoring and historical usage of servers, as well as data migration, business continuity, protection and recovery, and optimized backup.

By eliminating outdated licensing models and shifting to a new, all-inclusive subscription pricing model, we believe our technology allows customers to choose the right storage medium, for the right service-level to meet their business objectives, with the right performance and economic benefit for their organization, and break the cycle of vendor lock-in.

What type of industry or customer is the main target user of FreeStor?

Enterprises that are looking to: consolidate their storage environment to gain more efficient use of storage and/or eliminate management silos and complexity, modernize legacy environments without ripping and replacing current hardware, or looking to move to a hybrid or private cloud environment. Service Providers (MSP or CSP) needing to embed a data mover and data services into their offerings to address the heterogeneous variety of hardware across their customers and their own infrastructure.

How does FreeStor licensing differ from my other FalconStor licensing?

FreeStor is based on a term use, annual subscription model that is “pay as you go”. Our existing point-products are based on a perpetual use license that must be purchased “up front” with annual maintenance contracts. Now, customers will purchase a single license per FreeStor Management Server (FMS) based on the capacity to be managed by that FMS for an agreed-upon contractual term. All software updates, enhancements, all data services and 24 x 7 support are included with the subscription at no additional cost to the customer for as long as an active contract is in place.

How many l icense keys will I need to run FreeStor?

With FreeStor, customers only need a one license for each FreeStor Management Server (FMS). They can have up to128 FreeStor Storage Servers (FSS) or FreeStor Dedupe Repositories (FDR) behind each FMS. As FSS are added, no new licenses are required; Storage arrays and capacity can be added or removed at any time without additional licenses.

What does subscription pricing mean?

Subscription pricing is defined as purchasing FreeStor for a contractual term at a fixed $/TB rate. This willbe billed annually based on capacity being managed by FreeStor. Each year, customers will go through a “True-Up” process to determine the capacity being managed going forward for the following year. The term can be from one year to as many years the customer would like to put under contract to lock-in pricing. Terms of three to five years are typical, but contracts can be longer or shorter depending on the needs of the customer.

What does “managed capacity” mean?

Customers will only be charged for the capacity managed by FreeStor. This is separate from the raw capacity of the underlying physical storage, as not all that storage capacity must be managed by FreeStor. As a result, customers have the flexibility to use any of the FreeStor data services and add or remove storage capacity at any time without having to stop and get any additional licenses or pay additional fees.

What is an annual “True-Up” and how does it work?

At the end of each contract year (not calendar year), FalconStor will do a “True-Up” with the customer to see how much capacity is now being managed using a built-in utility called an “X-Ray”. Based on the contractual $/TB rate, the customer will be billed for the coming year based on the capacity being managed at that end of the previous contract year. For example, let’s say a customer has a three-year contract with a starting capacity of 200TB. They would initially be charged for 200 TB at the agreed upon $/TB rate.

At the end of each contract year, an “X-Ray” will be taken to determine how much capacity is being managed by FreeStor. If capacity goes up to 225 TBs at the end of year 1, for year 2 they would pay for 225TB at the same fixed $/TB rate. If the capacity went down to 175 TB, they would only be charged for that amount in year 2. This annual “True-Up” process will continue annually until the contract ends or is renewed. Once the contract is in place, FalconStor can bill the customer monthly, quarterly or annually, whichever way is best for the customer.

Is there a migration or upgrade path from FalconStor legacy products into FreeStor?

Yes. Our professional services organization can help you migrate from a FalconStor legacy product into FreeStor.

Is charge-back reporting available with FreeStor?

Yes. FreeStor includes a chargeback feature that tracks storage usage and/or the number of IO operations per customer for all managed storage servers. Chargeback reports enable service providers to easily invoice customers.

Does FreeStor support automated client installation and upgrades?

A typical FalconStor Enterprise customer may have hundreds of client servers each requiring use of one or more FalconStor agents. Since it is not practical to manually install and upgrade agent software on these client servers, FreeStor provides integration with Puppet software, an open source configuration management tool, to facilitate the installation and upgrade of FreeStor agent software.

Can I install FreeStor myself?

FreeStor requires professional services to install and configure. “Jump Start” remote installation is included with the initial FreeStor purchase, and includes:

  • Installation of 1 x FreeStor Management Server (FMS) and up to 4 x FreeStor Storage Servers (FSS)
  • Annual Subscription of up to 100TBs of capacity
  • 6 month health check
  • Online e-learning basic course
  • Online Administration course

Is downtime required to update FreeStor nodes (when applying patches or upgrading between versions)?

FreeStor Storage Servers can be configured to ensure that upgrades are non-disruptive and access to data is continuous. FreeStor Management Servers (FMS) can be updated at any time without impact to data availability. Since the FMS is not in the data path, it can be taken down for maintenance without disrupting the storage servers.

What network protocols does FreeStor support?

FreeStor supports Fibre Channel, iSCSI, and Fibre Channel over Ethernet (FCoE) for client connections, 10GbE for FSS node storage cluster interlink and FC and IP for connections between FSS and FDR nodes.

What about OS support, is it on current releases?

Yes, FreeStor is supported on Linux 7 with FSS, FMS, and DiskSafe agents, thereby adding to its security and industry support. Future releases will add Linux 7 support for additional agents.

What Hypervisors are supported?

VMware ESXi, Xen, Hyper-V, KVM, and Oracle VM are supported at this time. Refer to the Certification Matrix for the latest support information.

What host applications does FreeStor support?

All the agents available for NSS and CDP are also available for FreeStor.

Can a FreeStor Storage Server (FSS) be run as a Virtual Appliance (VA)?

Yes. FSS can be deployed as a VA, with a total of up to 128 FSS/FreeStor Deduplication Repository (FDR) nodes per FreeStor Management Server (FMS). These nodes can be a mix and match of physical or virtual instances.

Can I get the new GUI and management server if I stay on the stand-alone products?

FreeStor is a based on a completely new architecture. It uses metadata and a centralized database unique to FreeStor. Therefore, the FreeStor GUI and management server are not compatible with existing products.

Can I organize resources by business unit?

Yes! There are multiple ways this can be done in FreeStor. By assigning devices to Storage Pools in the FreeStor Portal, users can monitor, manage and report by those groups. Our full set of APIs allow for custom reporting on everything from data usage, IO throughput and performance, network throughput and performance, and all data services used or modified. User permissions can also be granted or restricted by Storage Pool.

Does FreeStor support multi-tenancy?

FreeStor offers secured Multi-tenancy through Data, Network, and Management isolation, and integrates with existing in-place Active Directory or LDAP implementations.

What type of analytics are provided for my infrastructure?

The client management feature provides a global central core to edge visibility of host agents and applications by displaying information about client systems and agents; it also allows managing disk protection policies for multiple host clients.

Does FreeStor allow backups to the cloud?

Yes, FSS is “cloud enabled”, meaning that FreeStor VA can run as an EC2 instance to enable DRaaS and BaaS and cloud to cloud migration. Hypervisors are available to allow backups to an instance in Google AWS, Microsoft Azure, and Alibaba Aliyun.

How does FreeStor help customers get to the cloud?

We believe the Intelligent Approach to the Cloud requires four areas of “INTELLIGENT” focus from a business perspective:

  • Intelligent Abstraction
  • Intelligent Predictive Analytics
  • Intelligent Action

So what do we mean by Intelligent?

We mean a smart approach that provides the appropriate insight, context, and control to allow users to make informed decisions.

Can I use TimeMark snapshots and replication on deduplicated volumes?

Yes. TimeMark snapshots, TimeViews, and replication can all be used with deduplicated volumes.

Are RecoverTrac and HyperTrac compatible with FreeStor?

Yes. RecoverTrac and HyperTrac technologies are compatible with FreeStor

Much of my infrastructure is not on your Certification Matrix; does that mean I cannot use your product?

Not necessarily. If you have hardware not on our certification matrix, we will work with you and our support organization to understand what hardware you have in place and determine if we can do a field certification.

Is FreeStor available globally?

Yes. You may reach us for more information by contacting us at one of the offices below:

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